FAQ
Do I need to purchase the rider equipment set?
It's a COMPULSORY requirement for all new riders to purchase the equipment set to start deliver food with foodpanda.
Where can I purchase the rider equipment?
I am an existing rider, will my order be ship out too?
Shipping option is only available for newbies for the time being. Existing riders that place an order through pandashop will still need to self collect their order at selected rider hub. So, please be patient and wait for the hub rider to reopen for you to collect your order at the hub rider.
Foodpanda Rider Hubs (Walk-In) :
Klang Valley
Southgate Commercial Centre, Unit-D-2-04 Level 2, Block D,
Jalan Chan Sow Lin, Kuala Lumpur
Johor
21-01 Jalan Perjiranan 4/4, Bandar Dato Onn,Jalan Perjiranan 4,
81100, Johor Bahru
Penang
Sabah
Lot C2-3A, Block C, 2nd Floor, Unit No.3A, T1 @ Bundusan,
Jalan Bundusan, 89500 Kota Kinabalu Sabah
Kuantan
B14 & B16, Ground Floor, Jalan Air Putih 2/1 , 25300 Kuantan Pahang
Rider Hub Operation Hour / Business Hour
10AM - 6:30PM
Monday - Friday (Except Public Holiday)
Weekend Close
I am from a state where we don't have a hub. How can I get those items?
You may chose the option of shipping. Please note that shipping charge of RM8 and will take max 5 working days across MY.
What will happen if I place an order but I change my mind later / can't go to the hub in 2-3 working days?
We understand these things can happen so don't worry, you don't have to do anything special. We will cancel your order within a week if you don't collect it.
Please bear in mind we will accept this if it is a unique case. If we see you continuously place order and don't pick up, we will take this as part of compliance and suspend you for a few days.
What if the size I choose on the website doesn't fit me when I try it on in the hub?
You will be able to change your size in the hub upon availability, with no extra charge.